Video Won't Play in iTunes

I have a PC with the latest iTunes and Quicktime versions installed.

Just bough a new iPod which is playing videos fine.
So videos play fine on the ipod but will not play in iTunes on my PC.
Already reinstalled Quicktime and iTunes from scratch and still nothing.
My computer is new and fast, all other video formats will play just fine.

When I buy a new video in iTunes and try to play it on my computer, I just get to hear the audio but no video at all.

What can I do?

asked by Monkey in Software | 29134 views | 07-13-2009 at 04:54 PM

You need to reinstall iTunes again but in the way Apple indicates it.
Go to Apple website and follow the steps: http://docs.info.apple.com/article.html?artnum=93976

Please don't skip steps.

If you still have the problem, then it seems to be an issue with the nVidia card and drivers. In that case you have to do this:

Open QuickTime player
Edit>Preferences>QuickTime Preferences
Then go to the “Advanced” Tab

Under the Video section, un-check the box that is marked “Enable DirectDraw Acceleration”
This will allow video to play without getting the dreaded green screen.

If you have to, use the DirectDraw “Safe Mode”.
I hope this helps.

answered by Joshua | 07-13-2009 at 05:28 PM

Thank you Lots !!! Joshua!

answered by Guest | 08-10-2009 at 06:48 PM

SafeMode
Thanks!!

Your suggestion with the update to use the DirectDraw “Safe Mode” did the trick without having to uninstall anything.

Thanks You,
~R.

answered by Guest | 05-03-2010 at 12:35 AM

Quote:
Originally Posted by Guest View Post
Thanks!!

Your suggestion with the update to use the DirectDraw “Safe Mode” did the trick without having to uninstall anything.

Thanks You,
~R.
thanks safe mode worked

answered by Guest | 09-06-2010 at 06:56 PM

You have been the ONLY one that has been able to help me. Thank you for the Safe Mode suggestion.

answered by Guest | 11-27-2011 at 12:55 AM

thanks
Thank you, that helped a lot.

answered by Guest | 10-21-2012 at 06:08 AM

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